General

Game Crash
Insufficient RAM One of the requirements for the app to run smoothly is to have at least 1.5GB RAM on your device.  Getting The Latest Update We do...
Tue, 6 Nov, 2018 at 3:02 PM
Not Receiving Knightmail/Division Bonus
If you are not receiving Knightmail/Division bonus like in the picture above, please check that you are: *Online before leaving the game. *Online wh...
Wed, 13 May, 2020 at 11:15 AM
No Tales (Ads) Available
Advertisements are limited, the number is based on the ad provider. If you've watched the maximum for that time period, there will be none ava...
Thu, 15 Nov, 2018 at 12:49 PM
Why can't I refresh the cooldown time?
There are usually two reasons why the refresh timer gets frozen: The device time has been tweaked. OR Too many ads have been watched in a short per...
Thu, 23 Apr, 2020 at 9:59 AM
Enabling/Disabling Notifications
Notifications are automatically enabled for most of the devices by default. If you wish to disable or re-enable them, it is possible to do so on your ph...
Tue, 10 Jul, 2018 at 11:04 AM
How do I find my Device ID?
1) Go to Settings 2) You will see the "Last Sync" written at the bottom right of the Setting screen. 3) Tap on "Last Sync" 4) This is...
Tue, 6 Nov, 2018 at 3:07 PM
Disabled/Greyed Out Refresh Button
We are aware of the issue where players are unable to refresh shops or quests due to both gems and ads button. The team is constantly looking for a sol...
Mon, 13 Apr, 2020 at 10:38 AM
Merchant Refresh Timer Stuck at 2H 00M
This situation can sometimes happen, where all merchant refresh timers get stuck at 2H 00M, and the timer will not tick down no matter how long you wait, as...
Fri, 8 May, 2020 at 6:07 PM