If your purchase in Postknight 2 was successful according to App Store/Google Play Store, but you didn't receive your purchased items after the payment verification, then please follow ALL the following steps:

  1. You do not need to try purchasing the item again.
  2. Check that you have a stable internet connection. If possible, use a stable WiFi connection.
  3. Use the in-game Restore Purchase function. If forced to relaunch the game, you will see the following popup right after the game relaunches:
    Tap on Claim.

  4. If the popup does not appear, go to Quick Access > Support >Restore Purchases.

  5. If your items still have not been received, please proceed to the steps below.

  6. IMPORTANT! FORWARD your purchase receipt email from the App Store/Google Play Store to support@kurechii.com with the email title: Postknight 2: Missing Purchase
    1. Note: The purchase receipt should be the one sent from the App Store/Google Play Store. Please do not send screenshots, but the receipt email itself. We will NOT be able to verify your transaction without the receipt email from the App Store/Google Play.
    2. If you are unable to find your purchase receipt from the App Store/Google Play Store, please send us a ticket for further instructions.

  7. IMPORTANT! Fill out the Missing Purchase Request form.
    1. Note: We are unable to verify your requests without a complete and correct form submission.