For consumable items (gems, coins, etc), please follow the instructions below:

1. Fill in this form.

2. FORWARD your purchase receipt to support@kurechii.com with the email title: Postknight Missing Purchase


Do note that we do not entertain screenshots of the purchase receipts. We have received too many fraud claims.


Someone will follow up on your ticket after you have done all the steps above. Incomplete ticket will only delay your claims.


For non-consumable items (rings, etc), please first try the Restore button in the Settings menu.